RETURN & REFUND POLICY

Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 7 days of receiving the order

  • Items must be unused, unworn, and in original condition

  • Items must be returned with original packaging (if applicable)

Non-Returnable Items

The following items are not eligible for return:

  • Items damaged due to misuse or improper handling

  • Final sale or clearance items (if stated at purchase)

Exchange Policy

  • Exchanges are accepted within 10 days of delivery

  • Customers must contact us before sending items back

  • Exchanges are subject to product availability

Return Process

To initiate a return or exchange:

  1. Email us at contact@faylira.store

  2. Provide your order number and reason for return

  3. Our support team will provide return instructions

Unauthorized returns will not be accepted.

Return Shipping Cost

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Shipping costs are non-refundable.

Refund Processing

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery

  • Include photos of the issue

  • We will arrange a replacement or refund at no additional cost