FAQ

Where do you ship?

We ship only within the United States. International shipping is not available.

Do you offer free shipping?

Yes! We offer free shipping on all US orders.

How long does shipping take?

• Processing time: 3–4 business days

• Shipping time: 5–6 business days

• Total delivery time: 8–10 business days

How can I track my order?

Once your order ships, you’ll receive a tracking number via email.

What is your return policy?

• Returns accepted within 7 days of delivery

• Exchanges accepted within 10 days

• Refunds are processed within 5–10 business days

How do I request a return or exchange?

Please email us at contact@faylira.store with your order number and reason.

What if my item is damaged or incorrect?

Contact us within 48 hours of receiving your order, including photos, and we’ll resolve it promptly.